A.I. and Change Management – “Regional Grocery”

A.I. and Change Management – “Regional Grocery”

Between foreign competitors entering the market and a slew of cross-category forays into grocery from the c-store, drug, dollar stores, internet pure plays, and meal-kit delivery companies, over the past few years, traditional mid-market and regional grocery chains have been under siege. Today, we’ll delve deeper into the specifics of adopting A.I. in the retail industry for mid-market and regional grocery players.. As recent as a decade ago, investing in A.I. systems was cost-prohibitive for all except for the massive retail companies. Today, almost every retailer of any size can afford to fund A.I. initiatives. The mid-market and regional grocery category is in fact ideal for A.I. The disruptive capabilities driven by A.I. enables these grocery chains to match the same capabilities that the dominant players employ, and, in fact, the impacts are significantly magnified. As one of one of three vendors designated for the 2018 list of “Cool Vendors in AI for Retail” (1) by Gartner, Inc., we can directly speak to the promise and potential of A.I. to enable the early-adopters in this segment to compete – and even thrive – while the industry continues to reshape itself. In our previous blog post  “A.I. and Change Management – How to help a company embrace A.I.”, we discussed some of the issues involved in gaining buy-in from key personnel when making an investment in A.I. For this post, we’ll examine the change management issues involved with A.I. and different organizational roles in mid-market and regional grocery chains. The Role of the Merchandiser Obviously, decision-making processes and cycles differ from chain to chain, however, the typical job description for...