The End of Specialized Grocery Trips

The End of Specialized Grocery Trips

Much has been written on what has changed in grocery stores over the past few months as we move through the three phases of COVID’s impact. However, what hasn’t been covered in as much depth is how consumers have changed their in-store shopping behaviour and how...
COVID-19: The End of Predictive Analytics in Retail

COVID-19: The End of Predictive Analytics in Retail

A few years ago, I contributed to an article in the Q2 2017 issue of Platt Retail Institute’s Journal of Retail Analytics titled “Comparison of Traditional Predictive Analytics Tools Versus Artificial Intelligence-Based Solutions.” In it, I wrote that, “In this day...
COVID-19: Breaking Consumer Habits

COVID-19: Breaking Consumer Habits

Habit can be a powerful force in retail. Many consumers continue to shop at a retailer even if they don’t have the best experience, simply out of familiarity and habit. As a retailer, this can both hurt you and help you. Habit can keep potential customers going back...
COVID-19 The Three Phases of Impact on Retail

COVID-19 The Three Phases of Impact on Retail

Firstly, thank you again to all the retailers who continue to work so tirelessly to support our basic needs as we confine ourselves to our homes. As the number of COVID-19 cases continue to grow, we are full force analyzing and monitoring how the virus is impacting...