The End of Specialized Grocery Trips
Much has been written on what has changed in grocery stores over the past few months as we move through the three phases of COVID’s impact. However, what hasn’t been covered in as much depth is how consumers have changed their in-store shopping behaviour and how...
The Importance of Promoting the Right Items in Retail
Over the past few months, customers have substantially changed their buying behaviour. They have consolidated their shopping by reducing the number of stores they visit each week and their frequency of shopping. Shoppers don’t want to take the chance of jeopardizing...
COVID-19: The End of Predictive Analytics in Retail
A few years ago, I contributed to an article in the Q2 2017 issue of Platt Retail Institute’s Journal of Retail Analytics titled “Comparison of Traditional Predictive Analytics Tools Versus Artificial Intelligence-Based Solutions.” In it, I wrote that, “In this day...
COVID-19: Breaking Consumer Habits
Habit can be a powerful force in retail. Many consumers continue to shop at a retailer even if they don’t have the best experience, simply out of familiarity and habit. As a retailer, this can both hurt you and help you. Habit can keep potential customers going back...
